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For the purposes of the Data Protection Act 1998, and the GDPR privacy law, Holiday Tots Ltd ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data) and the ‘processor’ (i.e. the company who processes your data for owners/managers)
Personal data we may collect about you.
Via online forms:
We will obtain personal data about you (such as your name and address) whenever you complete an online form.
What information we collect
We collect information you decide to leave on our enquiry forms. This can be an email address, name, telephone number and address.
Contact Holiday Tots forms
Information is collected automatically and saved in our admin area of our Holiday Tots website and on our customer service system Zendesk (who are 'processors' of infomration')
The information we hold is used to contact you about your enquiry and holiday. We will not use the information for any other purposes unless you decide to opt in to our newsletter separately. Should you ‘opt in’ your name and email address is used to contact you by email only via our service system powered by Mailchimp (processors of information).
Contact owner forms
When you contact an owner via the Holiday Tots website the information is used in the same way as our ‘Contact Holiday Tots’ forms above.
The information you send is also shared with the owner/manager of the holiday you have enquired about. They will have their own privacy policies in place.
Opting in to our newsletters
Should you opt in to our newsletters you will receive emails about family holidays, offers and reviews we will never share your details with other marketing companies or third parties.
Joining the Holiday Tots Club
When you join the Holiday Tots Club information is collected automatically and held in the admin section of the Holiday Tots website. This information is not shared with anyone else. You are able to then review holidays but are not automatically opted in to our newsletters. You will receive one email asking if you would like to opt in, you do not need to do anything unless you wish to receive updates from us.
We will never make our mailing list available to any third parties unless specifically requested by you or in line with the Data Protection Act (e.g. if requested by the police).
How we use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
to help us identify you and any accounts you hold with us;
research, statistical analysis and behavioural analysis;
fraud prevention and detection;
to notify you of any changes to this website or to our services that may affect you;
improving our services;
We will only contact you by Email, telephone or post about our services and promotions if you have asked us to do so. If you have opted in to our newsletters and have changed your mind you can opt out at any time. See further 'Your rights', below.
Disclosure of your personal data
We may disclose your personal data to:
our agents and service providers;
law enforcement agencies in connection with any investigation to help prevent unlawful activity;
property owners receive your contact details when you enquire to them directly
We will use technical and organisational measures to safeguard your personal data, for example:
access to your account is controlled by a password and username that are unique to you
we store your personal data on secure servers
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices;
give consent to the transfer of his/her personal data abroad;
Transfers of data out of the EEA
We may need to transfer your personal data to countries which are located outside the European Economic Area. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
Our contact details
You have the right to contact us at any time to ask us to remove information we hold about you. welcome your feedback and questions.
If you wish to contact us, please access the Contact Us page on the website or you can write to us at our registered address. Our registered office is Holiday Tots Ltd 30 - 34 Parliament Square, Hertford, Hertfordshire SG14 1EZ
By using the Holiday Tots website you also agree to our terms and conditions